Terms and Conditions

Please read before placing an order.

By purchasing from Milkteanco, customers agree to the following terms and conditions: 

  • Due to COVID-19, all online orders may be significantly delayed. Please allow up to 3-4 weeks of delay before reaching out (only applicable for letter mails no tracking).

  • Buyers are responsible for handling any duties and taxes incurred. 

  • Buyers agree that Milkteanco is not responsible for lost mails or delayed shipping, unless purchased with tracking.

  • Buyers agree and understand that estimated dates of arrival are not guaranteed.

  • Most items are handmade to order for you, hence no refunds or exchanges are provided at Milkteanco. However, if you have an issue with your order, please reach out to us. We are always happy to help.

  • The purchase of any Milkteanco product does not provide the purchaser with any copyright interest or other intellectual property right in the product.

Customer service

For assistance, please email us at milkteanco@gmail.com

Happy to chat! Feel free to contact us using our form or chat service.