Shipping & Return Policy

SHIPPING

All orders placed between Nov 19, 2022 to Jan 19, 2023 will be on a pre-order basis, and they will be dispatched on Jan 19, 2023. Strictly no cancellations or refunds will be given for pre-orders.

Our shipping prices are based on the value of the items in your order and on the service level you choose. When calculating your total shipping time, please keep in mind that the day the package is shipped is not considered the first business day; start counting business days from first full day that the package is “in transit” to you.

Note: business days are Monday through Friday, excluding weekends and Federal holidays. 

Due to COVID-19, all online orders may be significantly delayed. Please allow up to 3-4 weeks of delay before reaching out.

Order Processing Time:
The time we need to prepare an order for dispatch normally takes 3-5 business days, we do our best to speed up our processing time so you can typically expect your order to be dispatched sooner. 

Standard Letter Mail (no tracking):
• Canada: 3-30 Business Days 
• US: 15-50 Business Days 
• International: 30-70 Business Days

Tracked Package:
• Canada: 2-12 Business Days 
• US: 6-14 Business Days 
• International: 4-6 weeks 

We are doing our best to speed up our processing time, and we highly appreciate your understanding that once your order has been shipped out, Canada post is working tirelessly to get your orders to you. Your patience is greatly appreciated.

 

RETURN 

All sales are final. Most items are handmade to order for you, hence we do not accept returns or exchanges. But please contact us if you encounter any issues with your order, and we are always happy to help.

 

POLICY

Milkteanco is not responsible for lost mails or delayed shipping, unless purchased with tracking. Please understand that we offer low, untracked shipping option for you because we understand how much shipping can cost. When you opt for untracked shipping, customers agree to bear the risks of an un-trackable and uninsured package. Thank you for your understanding.

Customer service

For assistance, please email us at info@milkteanco.com


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